Auto Glass Questions & Answers
Q. What is Windshield Repair?
A. Road debris often strikes a windshield and creates damage in the glass. If the damage is small, it may be repairable. The purpose of a windshield repair is to restore the integrity of the glass, and possibly stop the cracking process. Windshield repair improves the optical clarity of the damaged area. It does not make the damage disappear completely. Our trained installers can determine if your damage can be repaired or if a windshield replacement is required.
Q. How long does a windshield installation take?
A. Generally a windshield installation will take approx. 1 hour. We also require that the vehicle sit for 2 hours after installation, which allows the urethane adhesive to cure. No vehicle will be allowed to drive away without proper drying time.
Q. What is OEM?
A. OEM or Original Equipment Manufacturer simply means the parts are certified to be genuine manufacturer parts. This means the auto glass will be the same as what came out of your vehicle. Insurance restrictions may apply. Please call our office to clarify.
Q. Can a windshield be installed in bad weather?
A. In some cases, yes. Your Boulay Auto Glass installer will determine if the weather is too bad to install your glass. Heavy rain, snow, cold weather, or high winds may jeopardize the installation of your windshield. If you have any doubts, please ask.
Q. Can the work be performed in a parking garage?
A. Office buildings do not usually pose problems for our installers. We can make arrangements to work in most parking garages, as long as the clearance is at least 6'-8".
Q. What types of auto glass damage are covered by insurance?
A. Auto glass damage from all causes are covered by insurance. Auto glass damage resulting from road hazards and vandalism is covered by the comprehensive section of your insurance, while damage caused by moving vehicle accidents is covered by the collision section. Insurance covers all the glass in your car, not just the windshield. Often, insurance companies will waive any applicable deductible if your windshield can be repaired rather than replaced.
As a courtesy to our customers, we bill your insurance company directly. You are only responsible for your deductible, if any, at the time of service.
